Ordering Policy

Product Availability Status

What does the Availability status mean?

• In Stock - The item is good to go and ready for purchase.
• Out of Stock/Sold Out - The item is not currently available. You can add it to your wish list which will be saved in your account.

Email Me When Available

Something I want is out of stock. Can I be notified when it is available?

• Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. To be sure you receive future emails from us, add "contact@vizshopsupport.com" to your address book.

Do you match competitor's prices?

• No, we do not match competitor's prices.

Taxes

Will I be charged taxes?

• You will be charged the respective sales tax at the checkout based on the delivery address within the United States.
• For deliveries in Canada, we will not charge any tax at the checkout, however, please consider that an import tax and/or customs duties may be levied at the receipt of goods.

Payment Methods

What are your accepted payment methods?

• We accept the following payment methods:
  
  
• For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Discounts & Promotions

Do discount codes stack?

• When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Cards.

I forgot to add a coupon code to my order while checking out, can you add this discount to my order after it has been placed?

• We’re sorry but coupon codes can't be added retrospectively. In the future, please always ensure you add the coupon code when prompted to avoid disappointment.

Order Status

What does the status of my order mean?

• New- Your order has been accepted and will be processed soon.
• Processing- Your order has been transmitted to the packing/shipping department (or one of our distributors), and our team is gathering all of your goodies and preparing them to be shipped.
• Closed- Your order has been refunded. Your credit card has been fully refunded at this point.
• Complete- Your order has been fully shipped. Your credit card has been fully charged at this point.
• Canceled- Your order has been canceled, and your credit card has not been billed.

Changes & Cancellations

Can I make changes to my order?

• We may be able to if your order still shows as "New" status. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled. This includes updates to the Shipping Address.

Privacy & Security

What is your Privacy Policy?

• We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request. Read more here.

Snow Commerce and VIZ Shop

Please note that Snow Commerce is the seller of all VIZ Shop merchandise and is solely responsible for all aspects of your purchase and this website, but we cannot assist with questions or concerns regarding VIZ Media, LLC including (but not limited to) programming, live-streaming, content writing for shows, or donations. If you would like to contact VIZ Media, LLC, please reach out to them directly.